FAQ

What Types of Tattoo Needle Cartridges Do You Offer?

• We provide a premium selection of tattoo needle cartridges, including popular options such as Round Liners, Round Shaders, Magnums and Curved Magnums. Each comes with wide range of configurations and all our products are designed specifically by artists for artists, ensuring that they meet the high standards required by professionals in the industry.

What Materials are Used in your Tattoo Needle Cartridges?

• Our tattoo needle cartridges are constructed from medical-graded 304 stainless steel. This ensures not only the safety and hygiene of the products but also their durability and performance during use.

Order Cutoff Times

• What are your order cutoff times? Our daily order cutoff is at 4:45 PM est. Orders placed after this time will be processed the following business day. Orders placed at any other time will be prepared for shipment with UPS and Canada Post the next day.

Shipping Policy

• What shipping options do you offer? TTOOBOX offers regular shipping and expedited shipping on weekdays. Shipping rates and times may vary depending on your location. Most orders are shipped within 24hours on regular business days.. For more urgent deliveries, please choose an express shipping option.

 Tracking Shows Delivered, But Item Not Delivered?

• What should I do if my order is marked as delivered but I haven't received it? Please verify your tracking information to confirm that the package was actually dropped off at your location or at your local post office. Delays can happen, so we suggest waiting approximately 12 hours after the delivery notification. If you still have not received your order, contact us at info@ttoobox.com for assistance.

Monitoring Your Shipment/Tracking

• What if I miss the delivery? If your package cannot be delivered, it will be taken to a local post office or a courier facility (UPS, FedEx). Use the tracking info (we send your tracking ID along with your order confirmation:) to collect your package in time, or it might be sent back to us.

What Should I do if a Product is no longer Available?

• We strive to maintain accurate stock levels in our online store and keep essential products readily available for daily use. However, if a product is unavailable at the time of your order, we will proceed to ship any other items you've purchased and notify you via email about the out-of-stock item. You will then have the option to either wait for the item to be restocked or receive a refund for it."

What is your Policy on Returns and Refunds?

• Given the specialized nature of our products and strict health and safety standards, we are unable to accept returns. Should you receive a defective or incorrect item, we urge you to get in touch with us at info@ttoobox.com, providing your order number and detailed information about the issue, including photos if applicable. We are committed to ensuring customer satisfaction and will address the situation promptly by either replacing the defective item at no additional cost or processing a refund where a replacement is not possible. Your satisfaction and trust in our products are paramount, and we strive to address all concerns swiftly and effectively.

Received Incorrect Items? What You Should Do:

• If you find that your order contains incorrect items, please contact us without delay at info@ttoobox.com or through our social media platforms. For quicker assistance, please include your order number and provide pictures or a video of the incorrect product you received. Due to our health policy and the nature of our products, we cannot accept returns. However, you are welcome to keep any mistakenly sent items. Rest assured, we will dispatch the correct products to you immediately to rectify the mistake.

Are your Tattoo Needle Cartridges Suitable for All Skin Types?

• Yes, our tattoo needle cartridges are designed to be versatile and effective across a variety of skin types. The quality of the materials and the precision of the design contribute to their adaptability in different tattooing scenarios.

What is the Shelf Life of your tattoo needle Cartridges?

• While the shelf life can vary based on storage conditions, our tattoo needle cartridges are designed to maintain their integrity for an extended period up to 5 years when stored properly. It is recommended to check the packaging for specific expiration dates.

Do you offer Bulk purchasing Options for tattoo Professionals?

• Yes, we provide bulk purchasing options for tattoo professionals. This allows artists to stock up on their preferred cartridges while benefiting from cost savings. Please contact our customer service for more details on bulk orders.

Collaboration Opportunities

• How can I collaborate with TTOOBOX? We welcome collaborations with tattoo industry professionals. If you’re interested in working together, please reach out to our Instagram page and or email us at info@ttoobox.com.